FAQ
How long is the delivery time and how much does shipping cost?
We ship via DHL within 48 hours of receiving your order.
Shipping is free for orders over 100€.
I have a question/concern?
Please feel free to contact our support 24/7 at: support@ddw-studios.de
SHIPPING & RETURNS
delivery time
Current delivery time: 1 to 2 working days after receipt of order.
As soon as your order is on its way to you, you will receive a separate shipping confirmation by email.
worldwide shipping
Shipping
Germany, Austria, Netherlands, Italy, France, Spain, Belgium & Luxembourg: €5.90 – free delivery for orders over €100
United Kingdom: £5.90 (duty free delivery) – free delivery on orders over £100
Switzerland: 9.90 CHF (duty-free delivery)
Other countries within the EU: €9.90 to €14.90
Other countries outside EU: 24,90 € (no duty-free delivery)
Returns
You can cancel orders from Germany, Austria, Switzerland, the Netherlands or the United Kingdom within 14 days of receipt and return them to us.